Please email or WhatsApp us your order number/details at least 3 hours before your requested receiving time. We will have our dedicated delivery guys to contact you. Once delivery time has been set, please try not to change the date/timing at the last minute.
If you are a regular customer, please do not look for the installer/delivery guy from previous installation/delivery, as we have different delivery teams and it may not be the same person. Please check with our sales team for more information.
Only orders from our sales team with formal invoice is considered a tvmountsg.com order. Any order taken other than from our sales team is not considered. We are not responsible for after sales service for such cases, such as returns or exchange