Customer Service & Delivery Notes
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If you have any questions, please WhatsApp us or speak to our online customer service staff. Do not leave messages here as we don’t check them daily.
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Please email or WhatsApp us your order number and details at least 3 hours before your requested delivery time. Our delivery team will contact you. Once the delivery time is confirmed, please avoid changing the date or time at the last minute.
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For regular customers: please do not contact the installer or delivery person from your last order. We use different delivery teams, so it may not be the same person. Always check with our sales team for assistance.
Important Order Policy
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Only orders made through our sales team with a formal invoice are considered official tvmountsg.com orders.
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We are not responsible for after-sales service (such as returns or exchanges) for orders placed outside of our sales team.
