Q1: What is speedsmount's return and exchange policy?
We offer a 1-month free return or exchange window. If you are unsatisfied with your purchase, you are welcome to return the item or do an exchange.
Q2: What are the key requirements for a return or exchange?
To ensure a smooth process, please follow these steps and rules:
- Condition: The product must be brand new, unused, unassembled, and in its original packaging.
- Completeness: Ensure all parts, screws, and the original box are fully included.
- Proof: You must show your purchase record (invoice)
- Process: Contact our team to schedule an appointment for your return or exchange.
- Price Difference: For exchanges, you can choose a similar or different-priced item. We will refund the difference or request extra payment if needed.
Q3: How much does it cost to add a 1-year extended warranty?
The cost of a 1-year extended warranty depends on your product category:
- Metal Products: Add SGD 60
- Digital Photo Frames: Add SGD 60
- Touchscreen Products: Add SGD 200
Q4: When can I purchase the extended warranty?
You can add the 1-year warranty at the time of purchase, or upgrade to it within your 1-month free return/exchange window by contacting our customer support.
Q5: What does the warranty cover?
The warranty covers manufacturing defects and hardware performance failures under normal usage conditions.
- ❌ What is excluded: Damage caused by accidents (e.g., drops, liquid spills), misuse, unauthorized disassembly, or standard cosmetic wear and tear.
